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Process for converting a free trial to a customer

​In the Bryt Admin Site:

  • Change “Free Trial Status” in Bryt - Go to the record in Bryt for the new customer.  Change the state from “Active” to “Customer”.

In Salesforce

  • Convert to the Lead to Account/Contact - Wait until the lead record in Salesforce converts from “Active” to “Customer”, the create and Account and Contact.  Do not create an opportunity.

  • Once the Account is created, add all the data to the “Bryt Information” Tab in the Account record

  • Connect Chargify record to Account

    • Enter the following information into the Salesforce Account Record:

      • Chargify site = bryt-software.chargify.com

      • Chargify Customer ID = 8 digit Customer ID from Chargify

    • View all Apps in Salesforces

    • Search for “Chargify”

    • Select the Chargify App

    • In the search, look for the subscription using the Chargify Customer ID

    • Select the chargify subscription for that record

      • Select Sync from the drop down box in the upper right hand corner - it will give an error message,,,  but continue anyway

  • Go Back the the account record in Salesforce and add the following additional Information to the SF Account Record

    • Bryt Payment Start Date

    • Account Status: Customer – V3

    • Billing Frequency

    • Billing Method

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